We are there when patients
need us most

Each patient receives a welcome call to introduce all the services available to them, reassure them that, at this difficult time of disease diagnosis and treatment initiation, they will get all the help they need and ensure their needs are met.

Subsequently, our care team will work diligently to ensure the patient quickly receives their life-altering therapy: Making sure all appropriate documentation is in place, liaising with a specialty pharmacy as needed, managing co-pay assistance programs for eligible patients, liaising with insurance companies for benefits investigation and verification, working with physician offices and patients to manage any step edits or prior authorizations, coordinating free drug programs, providing any available financial assistance programs, etc.

Our teams are trained to understand the underlying reasons behind treatment discontinuations, and then address those reasons with targeted interventions:

From making routine adherence calls, to offering bridge drug as needed, understanding and reporting adverse events, recommending any available financial assistance programs, and empowering patients to overcome any emotional or other barriers to their treatment.